💸 Refund Policy
At Wordly, we’re committed to delivering high-quality digital templates and services. If you’re not fully satisfied with your purchase, please review our refund policy below.
🧾 Eligibility for Refunds
Refunds apply only to purchases made directly through our official website.
You must submit your refund request within 14 days of the original purchase date.
🚫 Non-Refundable Items
Due to the digital nature of our products, we are unable to offer refunds for:
Downloaded digital templates
Templates that have been used, edited, or customized
Items purchased during sales, promotions, or at a discounted rate
✅ Conditions for a Refund
Refunds may be granted under the following conditions:
The product is defective or not as described
The issue cannot be resolved through support or troubleshooting
You provide a valid proof of purchase (order ID, confirmation email, or receipt)
📬 How to Request a Refund
To request a refund:
Email us at contacting@wordly.ai
Include your order details and the reason for your request
If approved, we’ll process your refund to the original payment method within 5–10 business days
🔄 Policy Updates
We may update this refund policy from time to time. All changes will be posted on this page. Please review this policy periodically to stay informed.
📞 Contact Us
Have questions or concerns? Reach out to our support team anytime via our [contact form] or email us at contacting@wordly.ai — we’re here to help!